Buyer Beware

When toilet paper supply was becoming an issue, I thought I would Google it and see if it really was that hard to find. I had plenty on hand, and it wasn't about over stocking or hoarding. My thought was if I was able to order it easily, I could share with family and friends. I found a site called Accofe.com (which is no longer on the web) and found they had several different products, one of which was toilet paper. The picture showed a package much like we buy from Costco, and for just $25. I thought it was a bit much but was willing to buy it. Then in smaller print it says, eight rolls. Hmmmm. I added one to the cart, then went back to look at it again. Somehow, and I'm not sure how, my one became a three, so now I owed over $80. I decided to play it out and paid via PayPal. It immediately went on my credit card, but now it gave me a foreign name of a company. I know, you all are nodding your heads.

I went back onto the website and this time it made me create an account. I did so, but found no order. I received an email on March 18, and was sent a 'Welcome New Customer' page with the note on the bottom "We'll do everything we can to make sure you love your experience with us, Have any questions or feedback? Contact us at this email address.

I emailed this contact and said, "I placed an order, and paid for it, but now I don't see it in my account? Plus, unless each package has 30 rolls as I have been used to buying, please cancel the order."

The next email I receive states that production is slow, and would I kindly be patient for a week?

We continued to exchange emails and I will say, I received a response each time I sent one.

When I received an email that said the order was shipped, I asked for a tracking number. I received an email with a link that once clicked onto, said "you will be instructed to download Ask.com for your internet browser." I Googled Ask.com and many said do not do it.

I sent back a note saying I was not going to use that link and please just tell me whethe product will arrive?

I then received an email saying it had been sent via USPS and a tracking number was given. I wondered about USPS delivering three large packages?? I responded that was great, as they are only a block from my house, and I would use the tracking number. Of course, it didn't work

The next response was that the carrier had changed the tracking number and the email stated I would receive the new one when he received it. (Are you laughing yet?) At the end of the email, it said the package was coming from San Bernardino, California. I responded if I did not receive the packages by April 10, I would have my payment refunded. No package on Friday, the 10th, so I went into my credit card and started a claim, which put my payment in dispute.

Guess what? The package came on Monday, while I was at work. I asked Joe to open it, and I got a text message saying it was the smallest rolls of toilet paper he had ever seen. There were two packages of eight each. OMG.

There was no packing slip, but the labels have been saved, and I am now emailing to see where they would like me to return the product to? One email says I received what I ordered. In their defense, it did say eight rolls, but wrong picture. And I received two packages, but the invoice says three.

One address on the label appears to be a personal address in Canal Winchester, OH, and the other shows up on the computer as an Amazon Fulfillment Center in San Bernardino, CA.

Of course, the credit card and/or PayPal is not taking any calls because of the virus.

By the way, the web site Accofe.com is now 'Dostoe's and on the top of the page it says "DON'T WORRY. YOU WILL GET YOUR TOILET PAPER" Isn't that funny?!! And there are no products to sell on that page.

Stay tuned. I'm hoping for a resolution and my $80 back.